Help & Info

Shipping & Delivery

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  At Sculpting Serenity, we take great care in ensuring your luxurious stone statues arrive safely and promptly. We offer reliable shipping options across the UK and worldwide, we work with trusted carriers to handle your orders with the utmost care. Each piece is meticulously packaged to prevent damage during transit.

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  Once your order is placed, you will receive a confirmation email with your order details. Our team will then prepare your statue for shipment, typically within 2-3 business days. Shipping times may vary depending on your location, but we strive to deliver all orders within 5-7 business days.

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  For larger or custom orders, delivery may take a bit longer, and we will keep you informed every step of the way. We also offer white-glove delivery service for an additional fee, providing extra care for your valuable piece. If you have any questions or need further assistance with your delivery, please do not hesitate to contact our customer service team. Your satisfaction is our priority, and we are here to ensure your shopping experience with Sculpting Serenity is exceptional.

Returns & Exchanges

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  At Sculpting Serenity, we take pride in the quality and craftsmanship of our luxurious stone statues. Each piece is carefully inspected before shipment to ensure it meets our high standards. However, we understand that issues can occasionally occur during transit.

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  Refunds and Exchanges: We only offer refunds or exchanges if your statue arrives broken or damaged. If you receive a damaged product, please contact our customer service team within 7 days of delivery.

To process your request, we will need:

• Your order number
• Photos of the damaged product and packaging

 

Once we receive your information, our team will assess the situation and provide instructions for returning the damaged item. We will cover the cost of return shipping for broken items. You can choose to receive a replacement statue or a full refund.

Non-Refundable/Non-Exchangeable Items: Due to the nature of our products, we do not offer refunds or exchanges for statues that are not broken or damaged. Please ensure that you review the product details and dimensions carefully before making a purchase.

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  How to Contact Us:

If you need to request a refund or exchange due to a damaged product, please contact our customer service team at sales@sculptingserenity.co.uk We are committed to resolving any issues promptly and ensuring your satisfaction with our products.

Thank you for choosing Sculpting Serenity. Your trust in our quality and service is greatly valued, and we are here to assist you with any concerns.

Faq

At Sculpting Serenity, we understand that you may have questions about our products, services, and policies. To help you make informed decisions and ensure a seamless shopping experience, we’ve compiled a list of frequently asked questions. If you don’t find the information you’re looking for, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your experience with Sculpting Serenity is exceptional.

What materials are used in the creation of your stone statues?

Our statues are crafted from high-quality, natural stone sourced from Bali such as limestone, lava stone and concrete. Each piece is meticulously hand-carved by skilled artisans, ensuring durability and intricate detail.

How do I care for and maintain my stone statue?

To maintain your statue’s beauty, regularly dust it with a soft cloth. For outdoor pieces, occasionally rinse with water and a gentle soap solution avoiding harsh chemicals. Protecting the statue from extreme weather conditions can also help preserve its appearance.

What are your shipping options and delivery times?

We offer reliable shipping across the UK, typically delivering within 5-7 business days. For international orders, we aim for your items to reach you within 2-3 weeks. For larger or custom orders, delivery may take longer, and we provide updates throughout the process. We also offer white-glove delivery service for an additional fee.

What is your policy on returns and exchanges?

We only offer refunds or exchanges if the product arrives broken or damaged. Please contact us within 7 days of delivery with your order number and photos of the damage. We will cover return shipping costs for broken items and provide either a replacement or a full refund.

Do you offer customization or bespoke statue designs?

Yes, we offer customisation services for clients seeking bespoke statue designs. Please contact us with your specific requirements, and we will work closely with our artisans in Bali to create a unique piece tailored to your vision. Custom orders may require additional time for production and delivery.